A mandate ID from the type "One-off" can be used one time only. Thus, if you export your batch to SEPA, this mandate has been used.
Do you want to export the batch again to SEPA?
1. Right click with your mouse on the relevant record line and select 'Open mandate'.
2. Change the status from 'One-off used' to 'Active' and click 'OK' to save your change.
Do you want to export a new direct debit to SEPA for the same customer?
In that case create a new mandate ID for this customer.
Do you want to export the batch again to SEPA?
1. Right click with your mouse on the relevant record line and select 'Open mandate'.
2. Change the status from 'One-off used' to 'Active' and click 'OK' to save your change.
Do you want to export a new direct debit to SEPA for the same customer?
In that case create a new mandate ID for this customer.